If your web browser does not automatically extract the ITS QuickSupport program, open the zip file to extract it. ![]() Mac QuickSupport Tool for macOS 10.11+ ITSQuickSupport.zip This is a zip archive file. Windows QuickSupport Tool ITSQuickSupport.exe This download is a program file that you can double-click to run. Do not run QuickSupport and allow remote control unless you are on the phone with a tech and understand what is being done via remote support. QuickSupport should only be run when you are on the phone with ITS support staff. TeamViewer is the name of the software we are using to provide QuickSupport. Locate the TeamViewerQS icon and double-click.ITS QuickSupport is a tool used by the ITS Support Center to provide remote computer assistance in support of the Help Desk and Standard Desktop Support services.Save to your Desktop and double-click on the TeamViewerQS ZIP file.CTRL+Click (or Right-Click) on the icon above and choose “Save Link/Target As.”.Provide the ID number to your FirstCall support technician when TeamViewer has started.Double-click the TeamViewerQS file in Downloads folder.Locate the TeamViewerQS.exe file and double-click.Right-Click on icon above and choose “Save Link/Target As”.Provide the ID number to your FirstCall support technician when Teamviewer has started.Select “Run” when prompted on your system.By logging into our secure system, direct access is established to your computer system and we are able to solve your computer related issues more quickly. ![]() ![]() TeamViewer enables one of our FirstCall Help Desk representatives to connect directly to your computer.
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